We only use the most trusted courier company. "Mxpress courier" has a consistently good track record delivering our parcels for years. Their delivery personnel have been instructed to call the you to confirm you are present at the shipping address before delivering.
When your order is fulfilled, a confirmation email attached with your tracking number will be sent to your registered email. If you would like to clarify you may call our showroom to get your tracking number.
For any changes in shipping address, please contact our showroom immediately to avoid shipping to the wrong address. Kindly state your name, order number, items ordered.
During checking and packaging of your Neato, we will help you to register the warranty based on your buyer's details. The period of warranty shall start from the date of purchase stated on the warranty card, and shall cover a period of one year.
They are consumables. Consumables like filter and brushes do not come with warranty. However, in case the item received is defective beyond normal wear and tear under normal use within the first 2 weeks, we will arrange to make good.
If your Neato is still under warranty and you could not resolve the issue with your robot, you can get further assistance by contacting our service center +603-7728 8166 .
The Neato itself does not have the mopping feature. However, you can buy the mopping pad and stick it on the back of Neato, please be noted that the mopping won't be efficient as vacuuming.
Open the Neato's dirt bin, take out the filter and tap your filter against the side of a garbage receptacle to release the dirt and debris from the filter.
There is three type of filters with different filter power and prices: Standard E-filter, HEPA filter and Ultra HEPA filter. All the filters are compatible to your Neato.
