We only use the most trusted courier company. "Mxpress courier" has a consistently good track record delivering our parcels for years. Their delivery personnel have been instructed to call the you to confirm you are present at the shipping address before delivering.
When your order is fulfilled, a confirmation email attached with your tracking number will be sent to your registered email. If you would like to clarify you may call our showroom to get your tracking number.
During checking and packaging of your Neato, we will help you to register the warranty based on your buyer's details. The period of warranty shall start from the date of purchase stated on the warranty card, and shall cover a period of one year.
They are consumables. Consumables like filter and brushes do not come with warranty. However, in case the item received is defective beyond normal wear and tear under normal use within the first 2 weeks, we will arrange to make good.