Help Center

Yes there is. 0% Instalment up to 12 months is available for Maybank or Public bank cardholders.

We only use the most trusted courier company. "Mxpress courier" has a consistently good track record delivering our parcels for years. Their delivery personnel have been instructed to call the you to confirm you are present at the shipping address before delivering.

West Malaysia: Free Shipping for Purchases RM100 and above. Est. time of arrival: 3-4 days (MXPress)

East Malaysia: RM 60 shipping fees will be incurred. Est. time of arrival: 1-2 weeks. (MXPress)

International Buyers: Varies across countries. Contact us for more info.

When your order is fulfilled, a confirmation email attached with your tracking number will be sent to your registered email. If you would like to clarify you may call our showroom to get your tracking number.

The courier service usually tries to deliver on the next business day in case you miss a delivery. You can contact us for further inquiry.

For any changes in shipping address, please contact our showroom immediately to avoid shipping to the wrong address. Kindly state your name, order number, items ordered.

During checking and packaging of your Neato, we will help you to register the warranty based on your buyer's details. The period of warranty shall start from the date of purchase stated on the warranty card, and shall cover a period of one year. 

The period of warranty shall start from the date of purchase stated on the warranty card, and shall cover a period of one year. 

They are consumables. Consumables like filter and brushes do not come with warranty. However, in case the item received is defective beyond normal wear and tear under normal use within the first 2 weeks, we will arrange to make good.

If your Neato is still under warranty and you could not resolve the issue with your robot, you can get further assistance by contacting our service center +603-7728 8166 .

As long as your Neato is purchased from Corvan, you can send your Neato to our service center for repairing.

For 1st time charging, it takes 8 hrs, subsequently 2-3 hrs to charge from depleted to full.

Neato is smart robot which it will return to its charge base once it is low in battery.

Not necessary, you can leave it on.

Please contact our service center +603-7728 8166 to seek advice from our technician.

Please contact our service center +603-7728 8166 for assistance.

Yes, you can select spot cleaning by just pressing on the button.

For Neato Botvac D series (D75/D80/D85), you can use a boundary marker to block the Neato.

For Neato Connected Series (D7/Conn/D6/D4/D3), you can set NO-GO Line via Neato app. 

If you install one app in your phone, each house members can use the same app by using the same email ID.

No, all models can't climb stairs. 

It can come up and down from slope below 2 inches only.

No, Neato has anti-fall sensor. It knows the gap. You need to keep the sensors clean to ensure nothing to block sensors.

Yes, the gap between the floor surface and furniture must be more than 2 inches for Neato to go underneath of the furniture.

The Neato itself does not have the mopping feature. However, you can buy the mopping pad and stick it on the back of Neato, please be noted that the mopping won't be efficient as vacuuming.

Once you set extra care it will maintain a distance from furniture or stairs when cleaning. It won't go near to the edges.

1. If your Neato gets dirty, use a clean and soft cloth to wipe the robot's surface. *Please be noted that do not submerge the robot in water.

2. Make sure nothing is blocking the robot's lasers on top.

Whenever you had done your cleaning, you can empty the bin.

No, The dust won't go into the internal parts, it will stayed in the dustbin.

You are recommended to clean your Neato filters on a regular basis.

Open the Neato's dirt bin, take out the filter and tap your filter against the side of a garbage receptacle to release the dirt and debris from the filter. 

Yes, you can wash the filter when it is necessary. Make sure dry it off completely. Do not soak the filter.

No, you can only use the cleaning tools to clean the brush.

There is three type of filters with different filter power and prices: Standard E-filter, HEPA filter and Ultra HEPA filter. All the filters are compatible to your Neato.

All the filters are good quality but Ultra Hepa Filter can last longer (up to 9 months).

It helps with the suction of vacuum cleaners to suck up all the dust, hair, pet fur into the dustbin.

You can visit our Corvan store or walk-in to our showroom to get extra filters.